Welcome to Shollic Stores. These terms and conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms and conditions.

Please read these terms carefully before using our services. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

"Company", "we", "us", or "our" refers to Shollic Stores, a company registered in Kenya.

"Website" refers to shollicstores.com and all its subdomains.

"User", "you", or "your" refers to the person accessing or using the website or services.

"Products" refers to the items offered for sale on our website.

"Order" refers to a request to purchase products from our website.

To access certain features of the website, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding the password that you use to access the website and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers, and symbols) with your account.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time.

Prices for products are subject to change without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the product.

All prices are displayed in Kenyan Shillings (KES) and include VAT where applicable.

We take reasonable steps to ensure that the prices of products are correct at the time when the relevant information was entered into the system. However, if we discover an error in the price of the products you have ordered, we will inform you of this error and give you the option of continuing with your purchase at the correct price or canceling your order.

When you place an order, you are offering to purchase a product at the price stated. All orders are subject to acceptance and availability.

We accept various payment methods, including M-PESA, credit/debit cards, and cash on delivery. All payments are processed securely through our payment partners.

For M-PESA payments, you will receive a prompt on your mobile phone to enter your M-PESA PIN. Once the payment is confirmed, you will receive an order confirmation.

For credit/debit card payments, you will be redirected to a secure payment gateway. Your card details are not stored on our servers.

For cash on delivery, you will pay the full amount to the delivery person upon receiving your order.

We deliver to all locations within Kenya. Delivery times vary depending on your location:

• Nairobi: 1-2 business days (same-day delivery available for orders placed before 10 AM)
• Other major cities: 2-3 business days
• Remote areas: 3-5 business days

Shipping costs are calculated based on the delivery location and the weight/size of the products. The exact shipping cost will be displayed at checkout before you confirm your order.

We are not responsible for delays in delivery caused by factors beyond our control, such as natural disasters, severe weather conditions, or civil unrest.

You have the right to return products within 7 days of receiving your order if:

• The product is defective or damaged
• The product does not match the description on our website
• You received the wrong product

To initiate a return, please contact our customer service team with your order number and details of the return. We will provide you with instructions on how to return the product.

Refunds will be processed within 7-14 business days after we receive the returned product. The refund will be issued to the original payment method used for the purchase.

Please note that certain products, such as perishable goods, personalized items, and intimate products, are not eligible for return due to health and hygiene reasons.

The website and its original content, features, and functionality are owned by Shollic Stores and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

Your use of the website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by reference. Please review our Privacy Policy to understand our practices regarding your personal information.

In no event shall Shollic Stores, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the website;
• Any conduct or content of any third party on the website;
• Any content obtained from the website; and
• Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

These terms and conditions are governed by and construed in accordance with the laws of Kenya. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Kenya.

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the website.

If you have any questions about these terms and conditions, please contact us at:

Email: [email protected]

Phone: +254 714 552 335

Address: MIRAGE TOWERS, DELTA CORNER ANNEX, RING ROAD, Westlands, Kenya